Terms and Conditions
Welcome to ScrubEase. These terms and conditions outline the rules and regulations for the use of ScrubEase's website and services. By accessing or using our platform, you agree to comply with and be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our services.
1. Introduction
These terms and conditions govern your access to and use of ScrubEase's website, mobile applications, services, and any related content, features, and technology (collectively referred to as the "Services"). By using our Services, you agree to be legally bound by these terms.
2. Eligibility
By using our Services, you confirm that you are at least 18 years of age or have the consent of a legal guardian to use our Services. You may not use the Services if doing so is prohibited in your jurisdiction. Users are solely responsible for ensuring compliance with local laws.
3. Regular Operating Hours
ScrubEase operates Monday through Sunday from 8:00 AM to 8:00 PM. Any service requests or bookings outside of these hours will be handled on the next available day during regular operating hours. Our customer support is also available during these hours to assist you with any queries or issues you may have.
4. User Accounts and Responsibility
To access certain features of the Services, you must create an account. You agree to provide accurate, up-to-date, and complete information during the registration process and to update such information to keep it accurate and current. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
ScrubEase reserves the right to suspend or terminate your account, refuse service, remove or edit content, or cancel orders at our discretion if these terms are violated.
5. Intellectual Property
All content, trademarks, logos, and intellectual property available through the Services are owned by ScrubEase or its licensors and are protected by intellectual property laws. You are granted a limited license to use our website and services for personal, non-commercial use only. You are not permitted to modify, distribute, reproduce, or exploit our intellectual property without express permission.
Unauthorized use of the Services may give rise to a claim for damages and/or be a criminal offense under applicable law.
6. Payment Terms
All services booked through ScrubEase must be paid in full at the time of booking. We accept credit cards, debit cards, and other electronic payment methods. All payments are securely processed through our third-party payment providers, and by using our services, you agree to their terms and conditions as well.
ScrubEase reserves the right to refuse service or cancel bookings in the event of payment failure. You are responsible for paying any applicable taxes and fees associated with your booking.
7. Cancellations, Refunds, and Modifications
You may cancel your booking up to 24 hours before the scheduled service time to receive a full refund. Cancellations made within 24 hours of the scheduled service time are non-refundable. Any refunds will be processed back to the original payment method within 5-10 business days.
If you wish to modify your booking, changes must be requested at least 24 hours before the scheduled service. ScrubEase reserves the right to modify or cancel services at its discretion. If ScrubEase is unable to provide the service due to unforeseen circumstances, a full refund will be issued.
8. Service Limitations and Availability
ScrubEase strives to offer the best possible service, but availability may vary based on location, provider availability, or other factors. We reserve the right to refuse service or adjust service availability without prior notice.
ScrubEase may also impose service limits or requirements based on customer location, order history, or other criteria. All services are subject to availability, and we cannot guarantee that services will be provided as requested.
9. Disclaimer of Warranties
The Services are provided "as is" and "as available," without any warranties or guarantees, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. ScrubEase does not guarantee that the Services will meet your requirements or that they will be available uninterrupted, secure, or error-free.
10. Limitation of Liability
To the maximum extent permitted by law, ScrubEase and its affiliates, officers, directors, employees, agents, licensors, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption arising from or related to your use or inability to use the Services.
In no event shall ScrubEase’s total liability to you for all claims arising under these terms exceed the amount paid for the specific service giving rise to the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless ScrubEase and its affiliates from and against any claims, liabilities, damages, losses, or expenses (including attorney's fees) arising from your use of the Services, your violation of these terms, or your infringement of any third-party rights.
12. Data Security and Privacy
Your use of our services is also governed by our Privacy Policy and Cookie Policy. We take data security seriously and use reasonable measures to protect your personal information. However, we cannot guarantee the absolute security of data transmitted over the internet or stored electronically.
13. Third-Party Services
ScrubEase may integrate or link to third-party services, including payment processors or other service providers. We do not control or endorse these services, and we are not responsible for the availability, accuracy, or content of third-party services. Your use of third-party services is subject to their respective terms and conditions.
14. Force Majeure
ScrubEase shall not be liable for any failure to perform its obligations under these terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, or interruptions in services provided by third parties.
15. Changes to Terms and Conditions
ScrubEase reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page with the "last updated" date. Your continued use of the Services after any such modifications constitutes your acceptance of the new terms.
16. Dispute Resolution and Arbitration
Any disputes arising out of or relating to these terms or your use of the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Texas, United States, and the laws of Texas shall govern the proceedings. You waive the right to bring claims in court or participate in a class action lawsuit.
In the event of any litigation or arbitration proceedings, should ScrubEase prevail in the case, the customer agrees to cover all legal fees, including attorney's fees and court costs incurred by ScrubEase in the process.
17. Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes or claims arising from these terms shall be subject to the exclusive jurisdiction of the courts in Texas, United States of America.
18. Severability
If any provision of these terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from the rest of the terms and shall not affect the validity and enforceability of the remaining provisions.
19. Customer Responsibilities
By using ScrubEase, you agree to:
- Provide accurate and complete information when booking, including correct property details and contact information.
- Ensure that ScrubEase crew members have safe and timely access to the property during the scheduled service time.
- Ensure the property is safe for the crew to perform their tasks (e.g., no hazardous conditions, sufficient lighting, etc.).
- Understand that ScrubEase is not liable for delays or incomplete services caused by customer-related issues, such as denying access, improper property conditions, or incorrect information.
20. Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at info@scrubease.com or by phone at (512) 567-8524.
Last updated: October 28, 2024 at 00:00:00 (12:00 am) Central Time.